Purchasing, Shipping and Returns

PURCHASING

 

Q: Is there an alternative to paying through PayPal?

A: You don’t need to be a registered user of PayPal in order to buy. You can use your credit /debit card without having to join PayPal.

 

Q: Can I pay with a check?

A: Sorry, at this time we are only set up to accept payments by credit /debit cards or through PayPal.

 

SHIPPING

 

Q: Can you please explain the shipping/delivery procedure?

A: Your order will be shipped via the US Postal Service.  You will have it in 1-4 days depending on your distance from NY. Orders received before Noon will usually go out the same day.  Shipping times vary from one day to five business days depending on your distance from New York.  If your need for NOse Offense is urgent, please call us for an express shipping quote.

 

Q: Is my satisfaction guaranteed?

A: Absolutely! If you aren’t 100% satisfied with NOse Offense’s ability to eliminate all pet odors, please call for product support or refund authorization. You will get your full amount returned and will only pay for return shipping.

 

Q: What if the product arrives damaged?

A: If your product is damaged when it arrives please email us at info@noseoffense.com
or call 888.789.6676 to arrange for a replacement.

 

RETURNS

 

Q: How can I return NOSE Offense for a full refund?

A: Simply contact us at info@noseoffense.com and request a return authorization sticker. We will immediately send you a return sticker that you can use on the box when you send the bottle back. We will refund your complete purchase price.